Contact Total Surface Clean
We are here to help with questions about our website, editorial content, product recommendations, and general enquiries. Whether you need assistance with an order placed through one of our partner links, want to share feedback about an article you read, or simply have a question about cleaning solutions featured on our site — our support team is ready to assist you.
Get in Touch
The fastest way to reach us is by email. We aim to respond to all enquiries within one to two business days.
How We Can Help
Total Surface Clean is an independent editorial and advertising platform dedicated to bringing readers honest, practical information about home cleaning products and techniques. Our team reviews articles, updates product information, and works with partners to ensure the content on our site remains accurate and useful.
When you contact us, we can assist with the following types of enquiries:
- General questions about articles, reviews, or recommendations published on Total Surface Clean.
- Order and product support — if you purchased a product through a link on our site, we can help direct your enquiry to the appropriate retailer or manufacturer.
- Feedback and suggestions — we welcome your thoughts on how we can improve our content and user experience.
- Partnership and advertising enquiries — for businesses interested in working with Total Surface Clean.
- Technical issues — if you experience problems accessing our website or any of its pages.
- Privacy and data requests — for questions related to how we handle your personal information.
What to Include in Your Email
To help us respond as quickly and accurately as possible, please include the following details in your message:
- Your full name
- A clear subject line describing your enquiry (e.g. "Order Question", "Article Feedback", "Partnership Enquiry")
- A detailed description of your question or issue
- If your enquiry relates to a product order, please include your order number and the date of purchase
- If your enquiry relates to a specific article, please include the page URL or article title
The more information you provide, the faster we can resolve your enquiry. We read every message personally and strive to give thoughtful, helpful responses.
Response Times
Our support team operates Monday through Friday, excluding public holidays in the United Kingdom. We typically respond to emails within 24 to 48 business hours. During busy periods, such as seasonal sales or major product launches, response times may be slightly longer — but we will always get back to you as soon as possible.
If you have not received a response within three business days, please check your spam or junk folder, then send a follow-up email to support@totalsurfaceclean.com with "Follow-Up" in the subject line.
Frequently Asked Questions
Can I place an order directly through Total Surface Clean?
Total Surface Clean is an editorial and advertising website. Product purchases are completed through our trusted partner retailers via the links provided in our articles. If you need help with an order, contact us at support@totalsurfaceclean.com and we will guide you to the right place.
How do I return a product I purchased?
Return policies are set by the individual retailer from whom you made your purchase. Please refer to the confirmation email you received at the time of order for return instructions. If you need help locating this information, our support team is happy to assist.
Is my personal information safe when I contact you?
Yes. We take your privacy seriously. Information you share with us via email is used solely to respond to your enquiry and is handled in accordance with our Privacy Policy. We never sell or share your contact details with third parties for marketing purposes.
Can I suggest a product or topic for review?
Absolutely. We love hearing from our readers. Send your suggestions to support@totalsurfaceclean.com with the subject line "Content Suggestion" and tell us what you would like to see covered on Total Surface Clean.
Do you offer phone support?
At this time, we handle all customer enquiries exclusively via email at support@totalsurfaceclean.com. This allows us to keep detailed records of each conversation and provide thorough, written responses to every question.
About Total Surface Clean
Total Surface Clean was created to help homeowners across the United Kingdom discover effective, affordable cleaning solutions. Our editorial team researches products, tests recommendations, and publishes in-depth articles designed to save you time, money, and effort around the home.
We believe that a clean home should not require expensive professional services or a cupboard full of harsh chemicals. Through honest reviews and practical guides, we aim to empower every reader to achieve sparkling results with confidence.
Thank you for visiting Total Surface Clean. We look forward to hearing from you.
Ready to get in touch?